E Gain Communications Pvt Ltd Recruits Technical Support Executive

Filed in Experienced Jobs on Dec.11, 2009

E Gain Communications Pvt Ltd Recruits Technical Support Executive

Experience : 1 – 2 Years
Location : Pune
Education: UG – Any Graduate – Any Specialization,Graduation Not Required, PG – Any PG Course – Any Specialization,Post Graduation Not Required

Job Description :

The Company:
eGain Communications Corp. (www.egain.com) is a leading player in the customer service space and has developed some of the innovative and appreciated IT products to improve customer service. We have observed significant impact with these products for our customers across various verticals worldwide with leading organizations like JP Morgan, ABN AMRO, Dell, Charles Schwab, Barclays, HSBC, AOL, Fidelity, Vodafone, Orange, and Virgin Mobile amongst others. We also serve OSPs like Transworks, ECE, Spherion, Harte Hanks, Ventura, Aegis, ADP etc. Backed by over 850 customers globally, we have won awards like:

a) Top rated eService Suite of Products by Forrester and Patricia Seybold Group
b) Customer Inter@ction Solution Magazine’s “Product of the Year” award
c) “Visionary” and “Positive Company” status by Gartner

eGain is the leading developer of customer service solutions for electronic commerce. eGain’s enterprise-class solutions enable businesses to manage and respond to high volumes of electronic customer communications in a timely and relevant manner. Products are based on the eGain Web Component Architecture, making them scaleable, customizable, and easy to integrate with legacy applications.

The Business Unit
Product Engineering is responsible for all design and development of eGain’s suite of products. The team works out of two locations in India, Pune and Delhi.
To provide high quality customer support to eGain customers worldwide.

Responsibilities :
Supporting US/UK customer queries over phone and through e-mail.
Debugging the product code and customisation / testing.
To deliver the output within specified SLA.
Reporting the issues to be escalated.

Desired Candidate Profile :
Job Qualifications and Requirement:
6 months – 1year exp. with degree of BE/ MCA /BSc in electrical /computer science or 3 yrs diploma in computers from a reputed school.
Very good communication skills and customer orientation.
Very knowledge of technologies like – SQL, Oracle, XML, Java, IIS,Weblogic, Webshpere, Linux, Windows.
Good analytical and troubleshooting skills.
Ability and willingness to work in a team.

Company Profile :
eGain is a leading provider of customer service and contact centre software, used by global enterprises for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centres into profit centres, and extend their competitive advantage through unmatched customer service. eGain’s software suite, available licensed or hosted, includes integrated, best-in-class applications for customer email management, live web collaboration, virtual agent customer service, knowledge management, and web self-service. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact centre management, a flexible integration approach, and certified out-of-the-box integrations with leading call centre and business systems.

eGain has over 800 customers across the globe, including 24 of the 50 largest global corporations. eGain customers include ABN AMRO, Daimler Chrysler, Barclays, Vodafone, HSBC, Orange, HMV, HP, etc.

eGain serves customers worldwide including Asiapac, Europe, the USA, the Middle East and Africa. The Asiapac headquarters is situated in the Pune, India.

Company Name: E Gain Communications Pvt Ltd
Website : https://www.egain.com
Executive Name : Udai Pratap Singh

Address :
E Gain Communications Pvt Ltd
Office number 702, 7th Floor B-1, The Cerebrum IT
Park Vadgaon Sheri, Kalyani Nagar
PUNE, Maharashtra, India 411014

Email Address : indiajobs@egain.com
Telephone : 91-20-66089200
Reference ID : Technical Support Executive

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