“Genpact” walkin – Associate / Senior Associate (Freshers & Experience) – Delhi – 17th October 2012.
Qualification: Any Graduate
Experience: 0-2 yrs
Last Date: 17 October 12
Job Description :
Take inbound calls.
Comprehend customers queries / Complains / Comments.
Display empathy/ understanding of the issue/ concern towards customer.
Provide quick an effective resolution to the customer’s queries.
Handling multiple tasks simultaneously.
Has a pleasant attitude.
Wants to delight customers, above and beyond call of duty.
Has a knowledge of customer needs.
Is able to communicate clearly, both written and in speech.
Talks in a way the customer can understand.
Is able to handle complaints, even irate customers.
Works accurately and with eye for details.
Is able to use automated information systems to analyze the customers situation.
Excellent English reading & writing skills.
Fluent in English.
Excellent Analytical skills.
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India’s largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions.
IT Park, DMRC Building,
Shastri Park, Delhi,
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