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Perot Systems TSI (India) Ltd Recruits Data Center Operations – Analyst

Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell’s existing managed and modular services. Dell Services’ customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.

Dell Services will be one of the world’s largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services’ values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company’s success.

Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.

Designation : Data Center Operations – Analyst

Job Description :
Job Responsibilities Typical Duties:
• Monitor all platform availability and ensure all Daily Production is completed as schedule. This includes all FTP processing.
• Ensure all Special Requests are completed as requested.
• Review daily check off sheets.
• May provide guidance, train and audit work of less-senior staff operating the computer system and other peripheral equipment. Assist in recommending schedules for staff and equipment to obtain maximum usage.
• Manipulates controls to initiate and operate the computer. Monitors and diagnoses on-line system problems via use of various software tools. Initiates corrective action where possible.
• Obtains authorization from manager for equipment repair. Interfaces with vendors to ensure timely attention to maintenance concerns. Troubleshoots and provides advice on data center equipment problems.
• Compiles and maintains reports relative to computer operation as required. Reviews equipment logs and reports on equipment operation efficiency as required. Keeps management abreast of the condition of the computer equipment and the adequacy of scheduling.
• Gives proper turnover to the on-coming shift and shift lead. The turnover should be reviewed by exiting and oncoming shift lead prior to an individual leaving for that day.
• Ensure problem tickets are opened properly and timely with the correct severity.
• Monitor escalation procedures for all SEV 1, SEV 2 and SEV 3 tickets.
• Have an understanding of your client(s) and the Data Center Service Level Agreements (SLA’s) and ensure your team has an understanding of the same information.
• Establishes, reviews, and revises operating procedures as required.
• Participates in system studies and implementations. Communicates technical alternatives to management and recommends appropriate actions.
• Insures UNIX Silo media is maintained on nights and weekends and Problems are identified and followed up until resolved.
• Validates system back-ups

Required Skills Basic understanding of Unix Operating System
Basic understanding of Data center operations
Batch scheduling/Processing

Desired Skills

• UNIX administration skills – 2 years
• Data backup tools Knowledge – 1+ years
Minimum Education Standard IS requirements for India
Minimum Certifications or Professional Credentials Any of the UNIX admin certifications

Desired Profile  :
Provides operational support for systems hardware, peripherals and software within Perot Systems data centers and related facilities. Identifies, isolates, and resolves problems. Works in conjunction with the Technical support staff to implement immediate resolutions to more critical problems. Work with Operations personnel to identify areas of possible automation and/or improvement to provide better customer service, enhance problem resolution techniques. Understands and manages problems utilizing defined Problem and Change Management Policies and Procedures. Provides all or many of the following services: Monitor systems consoles for problems, manage systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation, and execution of the disaster recovery plan.

Typical of the Analyst level operates one or more computer systems and all associated peripheral equipment within data center or related facility. Monitors performance of on-line systems utilizing software support tools to complete all scheduled jobs in a timely manner. Interfaces with customers and appropriate support groups to escalate issues for resolution. Performs standard maintenance and repair. Reassigns job priorities according to precedent, policy, and procedure. Depending on assignment, may handle hardware or software support. Requires 3+ years of related experience in computer operations and thorough knowledge of emergency operating procedures, and/or equivalent combination of experience and education.
Experience 2 – 5 Years

Location : Noida
Education : UG – Any Graduate – Any Specialization,Graduation Not Required, PG – Any PG Course – Any Specialization,Post Graduation Not Required

Contact : Ritesh Singh
Perot Systems TSI (India) Ltd
Plot No. 3 Sec. 125
NOIDA, Uttar Pradesh, India 201301
Telephone : 91-120-2432750-64
Email : ritesh.singh@ps.net
Website : http://www.dell.com/perotsystems
Reference : Data Center Operations – Analyst

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