QA (Manual) / eGainE Gain Communications Pvt Ltd / Pune

Filed in Experienced Jobs on Apr.12, 2010

QA (Manual) / eGainE Gain Communications Pvt Ltd / Pune

Experience : 2 – 4 Years
Location : Pune
Education : UG – B.Tech/B.E. – Any Specialization,BCA – Computers PG – MCA – Computers

Desired Candidate Profile :
- Be a Team Player
- Own the tasks assigned and Report progress precisely, on time
- Keep work area up to date and take tasks to logical conclusions without follow ups
- During the testing process, notifies the test lead/ manager and developers immediately upon identifying any issues that can affect the project schedule
- Be Innovative, try to find ways of improving your day to day tasks

Job Description :
- Execute Test Cases
- Execute test cases, which are part of acceptance/ regression/ functional suite, test cases created for a new feature being introduced. This also includes regressing bugs and executing test cases related to the impact areas of that bug.
- Ensure required test data is created for this
- Verify actual versus expected test results
- Review unexpected results for origination of the issue (test data, requirements, coding)
- This needs to be done as per the test plan, within the schedule
- Create Test Cases
- Create and store test cases in the test script repository or test management tool based on the use cases or high level requirement scenarios, based on discussions with PM or Architects, as per the test plan and within the schedule, providing complete coverage to the functionality.
- Create test cases for the newly found defects – internally or by customers
- Clearly identify the test bed specifications for these test cases or the enhancements to be done for the existing test bed
- Report Defects/ Bugs in a clear, concise and complete manner using the Bug management tool
- Build Product/ Domain Knowledge and Technical Skills
- Aim to become an expert in one or more areas of the functional areas being exposed to
- Acquire technical skills related to various components used in the application like Web servers, App servers, O/S, Databases, etc.
- Contribute to the Team Knowledge Repository
- Document the useful findings, specific product information that will help others to test a particular functional area, scripts, how-to-do chit sheets, etc. regularly.
- Be a Team Player
- Own the tasks assigned and Report progress precisely, on time
- Keep work area up to date and take tasks to logical conclusions without follow ups
- During the testing process, notifies the test lead/ manager and developers immediately upon identifying any issues that can affect the project schedule
- Be Innovative, try to find ways of improving your day to day tasks

Company Profile :
eGain is a leading provider of customer service and contact centre software, used by global enterprises for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centres into profit centres, and extend their competitive advantage through unmatched customer service. eGain’s software suite, available licensed or hosted, includes integrated, best-in-class applications for customer email management, live web collaboration, virtual agent customer service, knowledge management, and web self-service. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact centre management, a flexible integration approach, and certified out-of-the-box integrations with leading call centre and business systems.

eGain has over 800 customers across the globe, including 24 of the 50 largest global corporations. eGain customers include ABN AMRO, Daimler Chrysler, Barclays, Vodafone, HSBC, Orange, HMV, HP, etc.

eGain serves customers worldwide including Asiapac, Europe, the USA, the Middle East and Africa. The Asiapac headquarters is situated in the Pune, India.

Company Name : E Gain Communications Pvt Ltd
Website : http://www.egain.com
Executive Name : Udai Pratap Singh

Address :
E Gain Communications Pvt Ltd
Office number 702, 7th Floor B-1, The Cerebrum IT
Park Vadgaon Sheri, Kalyani Nagar
PUNE, Maharashtra, India 411014

Email Address : indiajobs@egain.com
Telephone : 91-20-66089200
Reference ID : QA Engineer

Apply With Updated CV Now

Share and Enjoy: