Service Delivery Executive / Rategain / Noida

RateGain is a software products company offering innovative and value-driven SaaS based solutions to the hospitality and online travel industry. The company provides on-demand solutions in the area of Revenue Management, Distribution and Sales and Marketing within the hospitality and travel verticals. Customers include Fortune 500 Travel companies and leading Online Travel Agents, Accommodation Wholesalers, Hotel Brands and independent hotels. The company has CMMi and ISO certifications.

RateGain’s milestones:

RateGain awarded as the “Small Enterprise of the Year” at the ICICI Bank & CNBC-TV18 Emerging India Awards 2009 powered by CRISIL
RateGain among the Deloitte Technology Fast 500 Asia Pacific, 2009
RateGain among the Deloitte Technology Fast 50 India, 2009
RateGain among Red Herring 100 Most Promising Companies Asia, 2009
RateGain is conferred the “Star Entrepreneur Award” by the 3rd International India Innovation Summit
RateGain featured as “Emerging Company” by NASSCOM, August 2008
RateGain among Red Herring 100 Asia finalist companies, 2008
RateGain in Top 50 of Deloitte Technology Fast 500 Asia Pacific 2008 List
RateGain in Deloitte’s Technology Fast 50 India 2008 List
RateGain tops Deloitte’s Technology Fast 50 India 2007 List
RateGain in Top 20 of Deloitte Technology Fast 500 Asia Pacific 2007 List

The company is now looking for candidates that share the same motivation for innovation and excellence in technology and passion to build world-class SaaS based software products. We are offering the right candidate an excellent compensation package along with the tools and the environment to foster intellect and new ideas. Join us and we will innovate and explore the world of travel technology together.

Please visit us at www.rategain.com for more details

Designation : Service Delivery Executive/ 2-5 yrs/ Noida

Job Description :
• Should have excellent communication skills.
• Hands on experience on SLA Management.
• Knowledge of SQL Server.
• Good customer handling skills
• With a very good command over English.

Location : Noida

Desired Profile :
Responsible for service delivery for the customer in line with the agreed statement of work (SoW) and service levels (SLA’s)
Ensure absolute quality standards of technical & business service delivery
Provide direct project/account oversight and management.
Advocate client service requirements and “outside in” perspective.
To manage and provide IT service delivery to external customers as well as own end-to-end ownership of customer related issues. Ensure fully functional ITIL process.
Providing system support to the customer as per the terms and conditions of the system support contract.
High level of customer orientation and interfacing with the customer for all system support issues.
Interpreting and Developing policies and procedures
Strong knowledge of people management and team building
Strong problem analysis and solving skills
Strong negotiation skills; presentation skills; and process management skills

Kindly fill below mentioned details and send me your updated CV as soon as possible at kanika.khulbe@rategain.com so that we can conduct your personal discussion at the earliest.
Current CTC:
Expected CTC:
Notice Period:

Experience : 2 – 5 Years
Education : UG – B.Tech/B.E. – Any Specialization,BCA – Computers, PG – Any PG Course – Any Specialization,MCA
Location : Noida

Contact : Kanika Khulbe
Rategain
B 15 Sector 57
NOIDA, Uttar Pradesh, India 201008

Telephone : 0120-4327531-107
Email : kanika.khulbe@rategain.com
Website : http://www.rategain.com
Reference : Service Delivery Executive

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