Software application technical support and programming / Dpro Technologies / Chennai

Experience : 1 – 6 Years
Location : Chennai
Education : UG – Any Graduate – Any Specialization PG – Any PG Course – Any Specialization,Post Graduation Not Required

Desired Candidate Profile :

Should have :
• excellent written and oral English language and interpersonal skills; must have a clear voice and enunciate clearly, animated exuberant style, not monotone.
• ability to learn and adapt in a constantly changing work environment
• outgoing, friendly personality, must like people and particularly be able to work with women…chauvinistic attitudes or politically incorrect jokes are unacceptable and will be detected over the phone
• inquisitive proactive nature; listens carefully…not to eager to please since this may result in an incorrect answer – need to be self confident enough to say I don’t know and I’ll check and call you back.
• Need some understanding of North American culture, names and name structures.
• self motivation; need to dig though all sources to search for answer but not afraid to ask for help if needed
• independence to complete jobs within a team framework
• ability to understand and communicate corporate policies; need to be patient and tolerant clients who may be less competent than oneself and have the ability to explain complex issues in a simplified, succinct way.
• flexible open mind to adapt to rapidly changing, sometimes unpredictable circumstance
• customer service orientation
Other
• Past experience on-site in the USA or Canada is a definite asset. May need to visit Canada and/or USA so a willingness to travel and a valid passport (and visa if applicable) is also an asset.
• extra-curricular interests such as sports, membership in clubs, etc. indicates some social skills and possible leadership qualities.

Job Description :

1. Technical support. Trouble shooting for customers calling in over the telephone as well as implementing company policies and providing existing customer upgrade sales and cross selling. (Requires remote connection using Remote desktop over the Internet or VPN.)
2. Software application programming, development and support. This breaks down into 2 categories — 1. Trouble shooting (maintenance) programming and problem solving 2. Development and enhancement programming and quality control testing.
3. Some fee for service based remote customer installation and training of company’s software application solutions, (using the telephone and Internet via remote desktop).

Qualifications should include :
• competent knowledge of Microsoft Windows 98/NT/XP/Vista and basic PC hardware and basic applications – Windows explorer, Internet explorer, Word processing, Spreadsheets, etc.
• Windows programming skills in Visual Basic, C, C++ (code warrior) and/or .Net
• RDMS knowledge — Foxpro 2.x (Xbase), Access, SQL Server.
• ODBC, JDBC knowledge is useful
• Basic Network knowledge (peer to peer, MS Windows 2003 Server etc.)
• Medical claims processing, preferably Ontario OHIP Billing
• Windows help screen authoring an/or html experience

Company Profile :
Dpro Technologies India Pvt Ltd. (Dpro) is a leading provider of Revenue Cycle Management and Claim Adjudication Services to the Healthcare Industry in the United States .

Dpro specializes in Medical Coding, Eligibility Verification, Billing and Collections, AR Management, and Claims Adjudication with demonstrable results, so you can rest assured that you will receive a level of personalized service that is unparalleled in the industry. We are proud to have built a team of accomplished individuals who share an extraordinary vision and a track record for success dating back a decade. Ensuring that clients are satisfied every time they interact with Dpro is a goal shared by every Dpro team member. We understand that your success is our success. We are committed to meeting the unique and evolving needs of the healthcare industry and delivering services and solutions that provide a superior customer experience. In fact, we guarantee it!

Company Name : Dpro Technologies
Website : http://www.dprotechnologies.com
Executive Name : Sujeethra

Address : Dpro Technologies
1 A, Kaashyap Enclave,
13 A, Velachery Main Road,
Velachery,
CHENNAI,Tamilnadu,India 600042
Email Address : Sujeethra@dprotechnologies.com
Telephone : 91-44-42325394

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