Walk-in – ESQ(US Upselling Cust Care) – DELL

Walk-in – ESQ(US Upselling Cust Care) – DELL – Nov 10-13

Filed in Freshers Walkins on Nov.11, 2009

Walk-in – ESQ(US Upselling Cust Care) – DELL – Nov 10-13

Company Name : DELL GURGAON

Skills Required : INBOUND VOICE SUPPORT (US PROCESS)
Experience : 0 – 3 Year(s)
Job Location : Gurgaon

Walk-in Date : 10 November 2009 – 13 November 2009
Walk-in Time : 11:00 a.m – 05:00 p.m

Job Description :
ESQ PROCESS:
Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Resposible for Extended Warranty Support and Inwarranty extension sales.
Responsible for customer satisfaction through effective handling of customer problems.
Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures.
Work requires strong analytical ability to resolve technical issues in addition to effective phone communication skills.
Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile :

DELL – ESQ PROCESS — INBOUND VOICE SUPPORT (US PROCESS)

Ideal Candidate should have thorough knowledge of the following:
Mainstream DOS and Windows Applications
Basic PC Hardware for desktop and portable systems
Microsoft Operating Systems

Candidates applying for this job should be willing to work in the NIGHT SHIFTS.

SKILLS REQUIRED FOR THE JOB:
1. Excellent Communication Skills in English is a must.
2. Good knowledge in computer Hardware and Windows Operating systems.

Educational Qualification :
- Graduates in any stream.
-Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof (attested copies will not be accepted).

WALK IN INTERVIEWS ON ALL WEEKDAYS: MONDAY TO FRIDAY (11 AM TO 5 PM)

PLEASE CARRY AN UPDATED CV AND A PHOTOGRAPH

Walk-in Venue :
Dell International Services India Private Limited
Sector 43 Vipul Tech Square
Opposite Central Park Condominiums
Gurgaon-122002

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